Frequently Asked Questions

Enrollment

Is the program open to all travel agents?

Why do you need my Social Security Number for this program?

What is an IATA, ARC or CLIA Number?

What is a UR Member Number?

Once enrolled, what is required to log in to my account?

I've forgotten my UR member number. How do I get it?

 

Profile

How do I change my mailing address or other profile information?

I have moved to a new agency with a new IATA ... will this affect my Unlimited Rewards account?

 

Reloadable Debit Cards

When can I expect to receive my reloadable debit card?

Once I receive a card, how can I receive my balance, deposit and activity information via text messaging? 

 

Dollar Rewards

I’m a Canadian based travel agent – do I receive the same rewards?

Are there booking instructions to ensure I get credit for my transactions/stays?

Should I use my UR Member Number for my rental transactions/stays?

Once I book a reservation, how long before I get my dollar rewards?

Does the program pay rewards for ALL bookings?

Are my bookings restricted to certain countries?

I saw a Promotion Code – what is that?

I entered a Promotion Code after a promotion started. Can I still participate?

For Avis and Budget car rental transactions, are agents being paid for 1-day rentals?

What completed transactions/stays have I received credit for?

How can I view my transactions/stays?

 

Questions

Who can I contact with questions?

Having trouble viewing the website? 

 

Enrollment

Is the program open to all travel agents?

All U.S. and Canadian travel agents are welcome to join the program, as long as they follow the terms and conditions of the program.

 

Why do you need my Social Security Number for this program?

Your Social Security Number is necessary for tax purposes. You will be expected to pay taxes if you earn more than $600 in the program during a calendar year.   If applicable you will be sent by January 31st, a 1099 containing your earning for the previous year.

 

What is an IATA, ARC or CLIA Number?

The IATA (International Air Transport Association), ARC(Airlines Reporting Corporation) or CLIA (Cruise Lines International Association) is a numerical code that uniquely identifies registered travel agencies engaged in the sale of travel.

 

What is a UR Member Number?

Upon enrollment you are assigned a 9-digit numeric Unlimited Rewards Member Number which is required when booking transactions/stays to receive dollar rewards in the program.  Make sure you include your UR Member Number and IATA/ARC/CLIA numbers in all of your bookings.

 

Once enrolled, what is required to log in to my account?

Your email address and password is all that is required to access your account.  If you've forgotten your password you can click on the link in the log in screen and reset your password.

 

I've forgotten my UR member number. How do I get it?

If you've forgotten your UR member number, you just need to view your profile by logging in (link to unlimited-rewards.com ).  Click on the drop down from your name on the top right of the screen.  

 

Profile

How do I change my mailing address or other profile information?

Log in (link to unlimited-rewards.com) and click the drop down arrow next to your name and make any necessary updates to your profile.

 

I have moved to a new agency with a new IATA/ARC/CLIA ... will this affect my Unlimited Rewards account?

Your earnings are assigned to your UR Member Number, not your agency IATA/ARC/CLIA number. However, it’s in your best interest to update your profile with the new IATA/ARC/CLIA numbers.

 

Reloadable Debit Card

When can I expect to receive my reloadable debit card?

A reloadable debit card is only issued once you have reached $10 in your account. Once you reach that level a card will be sent to you in 4-6 weeks from the qualifying transaction/stay.

 

Once I receive a card, how can I receive my balance, deposit and activity information via text messaging?  Chris please update all necessary card detail if there is more.

Retrieving your balance by text is only available to US cardholders, with all cardholders having access to their balance online.  Cardholder support is also available online, by phone and email. See details on the back of your debit card or

 

Dollar Rewards

I’m a Canadian based travel agent – do I receive the same rewards?

Yes, Canadian travel agents receive the same rewards. Dollar rewards are paid in US Dollars and a conversion is applied to Canadian Dollars at time of reward.

 

Are there booking instructions to ensure I get credit for my transactions/stays?

Click here (link to ur.com) for detailed instructions on how to book with all partners with your UR Member Number.

 

Should I use my UR Member Number for my rental transactions/stays?

Unlimited Rewards pays dollar rewards on completed eligible transactions/stays when the IATA/ARC/CLIA and Unlimited Rewards Member Numbers are included in the initial reservation.  A UR Member Number can’t be included or changed once a reservation is submitted.  

 

Once I book a reservation, how long before I get my dollar rewards?

Once transactions/stays are completed, dollar rewards are issued on a monthly basis for all partners.

 

Does the program pay rewards for ALL bookings?

For Hilton, Carey and Embarque, travel agents earn rewards on all eligible bookings. 

 

For Avis and Budget Car Rental, some corporate accounts are not eligible for rewards. To check whether the corporate account you’re booking for is eligible, log in (link), then go to the Earn Dollars page and click on the link for Avis & Budget Car Rental Corporate and enter either the AWD # for Avis or BCD # for Budget. 

 

Are my bookings restricted to certain countries?

  1. Hilton, Carey and Embarque pay rewards for completed qualifying transactions/stays booked globally.
  2. Avis pays rewards for completed qualifying transactions booked in US, Canada, Mexico, Brazil, Latin America, the Caribbean, Australia, New Zealand, UK, Norway, Denmark, Sweden, France, Holland, Belgium, Luxembourg, Germany, Australia, Switzerland, Poland, Czech Republic, Spain, Italy and Portugal.
  3. Budget pay rewards for completed qualifying transactions booked in the US, Canada, Mexico, Brazil, Latin America, the Caribbean, Australia and New Zealand.

 

I saw a Promotion Code – what is that?

In order to participate or earn bonus rewards, you may be required to enter a Promotion Code. When a Promotion Code is provided, simply log in (link) and enter under “Promotion Registration. You will receive an onscreen confirmation and will see the promotions you are registered for on the home page once you log in.

 

I entered a Promotion Code after a promotion started. Can I still participate?

Yes you can still participate. Any promotional requirements or bonus rewards start from the date you registered.

 

For Avis and Budget car rental transactions, are agents being paid for 1-day rentals?

There are no rewards for a 1 day rental but you can earn a $2 reward when you book a Garmin GPS rental that accompanies the booking.

 

What completed transactions/stays have I received credit for?

You can track your transactions/stays with Avis, Budget, Hilton, Carey and Embarque by logging in (link unlimited-rewards.com) and click on the “See Compete Earnings” on home page.

 

Questions/Help

Who can I contact with questions?

Based on your country of enrollment, please contact the Member Service team for program related questions as follow:

Standard operating hours are Monday – Friday 8 am – 6 pm CST, excluding holidays. Please allow up to one business day for a reply.

Cardholder services are available 24/7/365 as follows:

Having trouble viewing the website? 

See below chart for security protocol changes.

 

Security protocol change: TLS 1.2

This website has been updated to TLS 1.2. The most secure protocol for sharing information on the web today is Transport Layer Security (TLS) version 1.2. You will need to verify that your browser supports TLS 1.2 and, if necessary, make the appropriate updates. This update requires TLS v1.2 for all HTTPS connections. After that time, all TLS v1.0 and TLS v1.1 connections will be refused.

 

What should you do?

Most of latest browsers have supported TLS for at least the last few years.  To check that yours does, go to How’s My SSL and it will tell you how good your browser is doing and which version of TLS it supports. If your browser does not support TLS 1.2, then this is probably a configuration setting you can turn on. Steps for the enabling TLS 1.2 are mentioned below.

 

NOTE: The minimum required action is to enable TLS 1.2 encryption protocol within your browser security settings. Although we recommend disabling TLS 1.0 for a more secure browsing experience, it is not required.

 

Browser Notes

Desktop IE version 11

Compatible with TLS 1.1 or higher by default.

If you see the "Stronger security is required" error message, you may need to turn off the TLS 1.0 setting in the Internet Options | Advanced Settings list.

Desktop IE versions 8, 9, and 10

Compatible only when running Windows 7 or newer, but not by default. Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.

Desktop IE versions 7 and below

Not compatible with TLS 1.1 or higher encryption.

Firefox 27 and higher

Compatible with TLS 1.1 or higher by default.

Firefox 23 to 26

Compatible, but not by default.

Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.

Firefox 22 and below

Not compatible with TLS 1.1 or higher encryption.

Google Chrome 38 and higher

Compatible with TLS 1.1 or higher by default.

Google Chrome 22 to 37

Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop)

Google Chrome 21 and below

Not compatible with TLS 1.1 or higher encryption.

Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher

Compatible with TLS 1.1 or higher by default.

Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below

Not compatible with TLS 1.1 or higher encryption.

 

Microsoft Internet Explorer

  1. Open Internet Explorer
  2. From the menu bar, click Tools > Internet Options > Advanced tab
  3. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  4. Click OK
  5. Close your browser and restart Internet Explorer

Google Chrome

  1. Open Google Chrome
  2. Click Alt F and select Settings
  3. Scroll down and select Show advanced settings...
  4. Scroll down to the Network section and click on Change proxy settings...
  5. Select the Advanced tab
  6. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  7. Click OK
  8. Close your browser and restart Google Chrome

Mozilla Firefox

  1. Open Firefox
  2. In the address bar, type about:config and press Enter
  3. In the Search field, enter tls. Find and double-click the entry for security.tls.version.min
  4. Set the integer value to 3 to force protocol of TLS 1.2 (The values for these preferences mean: 1 => TLS 1.0 2 => TLS 1.1 3 => TLS 1.2)
  5. Click OK
  6. Close your browser and restart Mozilla Firefox

Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled.